Over our three-decade history, we have forged a unique culture at PSARA expressly designed to build long-term, trust-based business partnerships with our clients. With more than 90% of our business coming from past and current clients, it’s gratifying to see we are being rewarded for this effort, which just demonstrates what we preach:
Values Build Trust ~ Trust Builds Relationships
To make certain this culture continues to thrive, we’ve integrated unique training elements into our management development program to ensure that all our team members understand the fundamentals of building a successful business relationship:
- Understand the Client’s Vision
Every client that retains PSARA brings certain expectations to the relationship. So we begin each assignment with an open discussion about project goals, time and budget constraints, and quality expectations in order to fully comprehend what “success” means to them. We continue this dialogue throughout the course of the project so we remain true to the client’s vision.
- Focus on Solutions Not Studies
Our approach to every project is simple: begin with the end in mind. By focusing on the desired outcome, we eliminate the time and costs associated with needless studies that don’t contribute to the project’s objectives.
- Combine Technical Excellence with Exceptional Value
By assembling a staff deep in experience and wide in capabilities, we can execute challenging assignments quickly, efficiently, and creatively. And with our low overhead as a privately held, regional consulting firm, we can offer these services at a value that national competitors just can’t match.
- Provide Outstanding PSARA PSERVICE
Much like the hospitality industry measures their success against the five-star standard, our performance can be graded against the four A’s of service:
- Awareness and responsiveness
- Attention to detail and exceptional quality
- Accessibility 24/7
- Attitude that projects enthusiasm
Our rigorous standards ensure every client receives outstanding service from PSARA.